New Learning Lab: AI role-play and Begawan-ship

From what your organisation knows to skills your people can prove.

BAWANA turns documents, experts and everyday work into practice, then proves the skill was learned. Built for Indonesian enterprises, in Bahasa Indonesia and English.

lab.bawana.com/roleplayIllustrative preview
Scenarios
Handling a loan complaintCustomer service · Level 2
Cross-selling insuranceSales · Level 1
Difficult performance talkLeadership · Level 3
KYC interviewCompliance · Level 2
Source
SOP Penanganan Keluhan.pdfGenerated by Learning Lab
IB
Ibu Sari · AI customerFrustrated · Wants a fee refund
Voice live
IB
Saya sudah tiga kali telepon soal biaya ini. Kenapa belum ada yang bisa bantu?
You
Mohon maaf atas ketidaknyamanannya, Ibu. Boleh saya cek detail transaksinya sekarang supaya bisa saya selesaikan hari ini?
IB
Baik, tapi saya mau kepastian kapan dananya kembali.
Live feedback
77
Empathy88
Follows SOP74
Clear next step69
Tip: give Ibu Sari a specific refund timeline, as in SOP step 4.

32 of Fortune Indonesia 100 companies work with Netpolitan Group and BAWANA

AllianzCIMB NiagaBFI FinanceTelkomselUNICEFBank IndonesiaBank MandiriOJKPrudentialAstraBRIPertaminaAllianzCIMB NiagaBFI FinanceTelkomselUNICEFBank IndonesiaBank MandiriOJKPrudentialAstraBRIPertamina
PLN Corporate UniversityDitjen PajakTokopediaBritish American TobaccoKSEISiloam HospitalsPermataBankKPKIFGSmartfrenSinarmasShellID ClearSMS FinanceAstra Honda MotorPLN Corporate UniversityDitjen PajakTokopediaBritish American TobaccoKSEISiloam HospitalsPermataBankKPKIFGSmartfrenSinarmasShellID ClearSMS FinanceAstra Honda Motor
// BAWANA Intelligence

AI that asks “is learning needed?” before it builds.

A five-stage foundry that senses needs, decides the smallest effective intervention, and proves whether capability improved.

Bring your own AIContained environmentFull control and visibilityEnterprise harness

AI Learning Assistant and AI Course Mentor are rolling out in 2026.

01SenseSignals, knowledge and expert judgement
02DecideAnswer, reuse or build? Nothing is built until Decide says so
03GovernRisk zones set the level of AI autonomy
04BuildThe minimum effective intervention, human-guided
05ProveOutcomes flow back as new signals
// Learning Lab

Your experts' knowledge, turned into practice in hours.

Human-guided AI that turns documents, recordings and expert interviews into courses, quizzes, videos and role-plays, then publishes them to BAWANA LXP.

AI
Tell me about the last time a plant shutdown went wrong…

Begawan-ship

AI interviews your senior experts by voice or text, draws out stories and judgement calls, and flags the gaps.

Video Studio

Script, storyboard, reusable characters and narrated scenes, rendered in one flow.

Quiz · 12 questions✓ QA passed
FlashcardsSlidesSummary

Studio

From any file to summaries, flashcards, slide decks and assessments, with a human approving each step.

// BAWANA LXP

180+ live features. One view of every learner.

Six modules (Learn, Develop, Engage, Assess, Insights, Platform) on web and mobile, with SSO, HRIS integration and offline learning.

app.bawana.com/insights/organisationSample data
Home
Learning journeys
Coaching
Assessments
Insights
Content
Settings
Monthly active learners8,412▲ 6.2%
Completion rate81%▲ 3.1%
Learning hours23.9k▲ 12%
Certifications due14630 days
Kirkpatrick evaluation Q3 · Sales Academy
L1 Reaction4.6
L2 Learning+31%
L3 Behaviour61%
L4 Resultslinked
Journeys status
New-hire onboardingOn track
Branch manager cohortOn track
APU-PPT complianceDue soon
Coaching circle BOn track
Product launch Q4At risk
Coaching and mentoringStructured sessions, ILDP and competency matrices.
Proctored examsAnti-jockey photo and video checks for certification.
Rewards that motivatePoints, leaderboards and e-money rewards.
// insights

Where is your L&D on the maturity curve?

Take the 5-level Learning Maturity self-assessment and get a 90-day plan.

// trust

Security that passes bank reviews.

Penetration-tested and assessed by banking clients. Each client runs in its own private environment.

CloudGoogle Cloud or AWS; ISO 27001 and SOC 2 held by the providers
AccessSSO, password policy, MFA
DataPrivate environment per client
ContentBlock downloads and screenshots
Visit the Trust Center →
// book a demo

Achieve your learning goals with BAWANA.

In 30 minutes, see how we connect learning to skills application and real business outcomes.

Book a demo →Talk to sales